How I Work

You can expect a reply to messages within 24 hours, Monday–Thursday, 9am to 5pm ET.

Your time is valuable, and so is mine. In the event that you need to change or cancel a scheduled meeting, I require 24-hour notice. In turn, I promise to honor our appointments and be on time as well. No-shows or last minute cancelled appointments will count towards your retainer hours.

Between regular Zoom meeting touch bases, I communicate with clients via email, project management tools (Asana, Click Up, etc), Slack, and Voxer.

Please let me know if you have a different real-time communication tool you’d prefer to use.

Project and task turnarounds vary depending on the specific requirements. I make an effort to handle all new projects and tasks within 48 hours of receiving the required information. I will always inform you of when you can expect projects and tasks to be completed. If you make changes to the original task or project, the amount of time required to complete the project is subject to change.

*Please note that longer tasks/projects can require extended times (example: project launch outline & timeline, system migrations, etc)

All payments for service hours are paid upfront via ACH or direct deposit. Invoices are sent electronically on the 1st or 15th of the month (depending on when our work commences) and are expected to be paid within 3 business days. All services are prepaid, and work will commence once payment is received.

When you buy a package of time with me, I commit to having enough time available to serve you. My commitment to you affects how I work with my other clients. For that reason, I don’t offer refunds on unused hours or allow unused hours to roll over.

I adhere to a strict confidentiality code that no information will be divulged to a third party. All documentation sent/shared with me will be returned upon completion + payment.

To safely exchange passwords, I use LastPass. I ask that my clients set up an account so that they can securely share their passwords with me. Please share passwords with:
adriana.strama.va@gmail.com.

Any extended absences (2+ days) will be communicated with 2 weeks notice unless due to unforeseen circumstances.

I do my best to coordinate my time off so that it does not conflict with any client launches or particularly busy seasons.

If you have any concerns, please don’t hesitate to let me know so we can discuss.